Returns Policy
Return of Merchandise
According to the provisions of the Consumer Right Act, consumers are entitled to a 7-day cooling-off period from the day after the arrival of the goods (subject to the date of receipt). If the seventh day is a holiday, the end date will be the next day. Products purchased through Tommy.com are not eligible for exchanges. All returned items should provide that:
Returned items must be in new and resellable condition. Any merchandize comes with the product are expected to be returned together, such as hanger, gift with purchase and its own packaging material.
Returned items that have been damaged, soiled, washed, worn or altered will not be accepted and will be returned to the Customer.
Underwear, panties, sports bras, socks
Due to consumer hygiene reasons, no returns request is accepted for intimate clothing or personal hygiene products. Intimate clothing or personal hygiene products generally refer to products that come into contact with the skin and the private parts of the human body, such as: underwear, panties, sports underwear, swimwear, socks and other products.
Apparel and Pajamas
All textile products (Women's/Men's), once without tags or washed, cannot be returned unless they are defective.
Shoes
Apart from new product defects, any wear and dirt on the shoes caused by wearing the product will affect the return rights.
The shoe box of footwear products is also part of the merchandise. When returning, the shoe box and shoes need to be returned together (please do not stick tape directly on our shoe box, please pack you shoe box in a box and a bag).
Watches
Apart from new product defects, external damages to various parts of the watch (including movement, glass, strap, crown, bezel, screws, and any other physical parts) caused by wearing will affect your return rights.
If the outer box of the product is intentionally scratched or damaged, no return request is accepted, or compensation is required according to the price of the box.
Perfume
As a consumable product, perfume cannot be opened or tried out. Once opened or used, it will affect your return rights.
If skin irritation happens after use, please stop using it immediately and consult a physician.
Please store the product in a cool and ventilated place. Do not store at high temperatures for a long time to avoid deterioration.
The full amount (excluding the shipping fee, and taxes, if any) will be credited to the original payment method if the returned items can meet the above conditions. Please note that delivery fee will not be refunded and allow 10 to 15 business days for your return to proceed. You will receive an email notification once we received and accepted your returned items. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.
No items are returnable after the 7-day cooling-off period.
Unless otherwise stipulated by law, the original order’s shipping fee and taxes, if any, are non-refundable.
You are no longer entitled to any discount or other preferential activities after returning any goods. We reserve the right to settle the payment according to the price of each product at the time of purchase and deduct the corresponding price difference from the refund amount.
Processing Fee
Under our Return and Refund Policy, there is no processing fee for each domestic return.
METHOD FOR RETURNS
Making a return is easy. We accept returns via post and store drop off. Please CONTACT US for return guidance.
Items purchased at Tommy Hilfiger stores cannot be returned or exchanged online.
Canceling Orders
If you wish to cancel your order, you can request before the order is shipped(9AM cut off). Please contact us and provide your order number. Please refer to terms and conditions for more details.